Welcome to Nimej! By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before placing an order.
1. General Information
1.1. Nimej operates as a provider of raw food products, event decoration and catering services for parties and events.
1.2. These Terms govern the purchase, use, and delivery of our products and services.
1.3. We reserve the right to update these Terms at any time. Continued use of our website constitutes acceptance of any modifications.
2. Orders and Payment
2.1. Orders can be placed through our website, phone, or in person.
2.2. Orders are subject to availability, and we reserve the right to refuse or cancel any order.
2.3. Payment must be made in full before order processing. We accept cash and bank transfer payment methods.
2.4. Prices are subject to change without prior notice.
3. Delivery and Pickup
3.1. We offer delivery within the UK and pickup at our Business Location.
3.2. Customers must provide accurate delivery details; we are not responsible for failed deliveries due to incorrect information.
3.3. Delivery times are estimates and may be affected by external factors.
3.4. Once an order is delivered or picked up, responsibility for the product transfers to the customer.
4. Cancellations and Refunds
4.1. Orders must be canceled at least 3 days before delivery or pickup for a full refund.
4.2. No refunds will be issued for cancellations made after the deadline.
4.3. If a product is damaged or incorrect, please notify us within 24 hours for a replacement or refund.
5. Food Safety and Consumption
5.1. Our raw food products must be stored and prepared according to provided guidelines.
5.2. We are not liable for any adverse reactions due to allergies or improper storage of food.
5.3. Customers must inform us of any food allergies or dietary restrictions when placing an order.
6. Event Services
6.1. Event catering and decoration services require a minimum advance booking of 7 days.
6.2. A deposit of 75% is required to secure event bookings, which is non-refundable if canceled within 5 days
6.3. Any modifications to event orders must be communicated at least 48 hrs before the event.
7. Intellectual Property
7.1. All content on our website, including logos and text, is the property of Nimej and may not be used without permission.
7.2. Unauthorized reproduction or distribution of our materials is strictly prohibited.
8. Liability and Disclaimers
8.1. We are not responsible for any delays or losses caused by unforeseen circumstances such as weather, supplier shortages, or transport issues.
8.2. Our products are prepared with care, but we do not guarantee they are free from all allergens.
8.3. By using our services, you agree that Nimej is not liable for any indirect, incidental, or consequential damages.
By placing an order or using our services, you acknowledge that you have read and agree to these Terms and Conditions.